Service policyWhat kind of service policy does Shengtong Intelligent Laser Equipment Group provide to its customers?
Pre-sales service
1) Provide professional consultation: provide customers with information on products, prices, technologies, industry solutions, etc. at any time. Consultation channels include network, telephone, mail, door-to-door, and other channels;
2) Provide sample service: create free samples for customers and mail them;
3) Provide inspection reception: Customers can make an appointment to visit the exhibition hall and visit the company for on-site inspection, and the company provides professional reception personnel.
In-sale service
1) Integrity and fairness: No matter the size of the contract amount, whether it is new or old customers, whether it is domestic or foreign customers, we will treat them with integrity and fairness.
2) quality assurance: Strictly implement the terms of the contract, for each equipment ordered by customers, we will strictly abide by product standards and conduct multiple quality inspections.
After-sales services
1) Shengtong Intelligent Laser Equipment Group is responsible for free installation, commissioning, and free training of user technicians for equipment purchased by customers to ensure that users can master the operation methods of the equipment as soon as possible and put it into use as soon as possible;
2) Shengtong Intelligent Laser Equipment Group provides a one-year free warranty and lifetime maintenance for the products purchased by users. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company will be responsible for free repair, and the required replacement parts will be provided by the company free of charge (except for consumable parts). After the warranty period, the maintenance will only be charged at the cost price;
3) Users will enjoy free software upgrade services for life from the date of purchase.
4) After-sales services response time is 8 hours. After receiving the user's repair call, the after-sales engineer will give a clear reply or arrive at the equipment site within 24 hours. The fault is not eliminated, and the maintenance personnel will not be evacuated;
5) Shengtong Intelligent Laser Equipment Group will conduct regular return visits to all customers every year and provide technical support services at any time. Service concept, to satisfy customers, to provide customers with first-class products, first-class quality and first-class service.
Customer training
There are three training methods, and customers can choose.
1)On-site training 2)Remote guidance 3)Email correspondence.
After the normal operation and acceptance of the equipment, our personnel are responsible for providing you with maintenance and operation training without personnel restrictions at the project site. The purpose of the training is to enable all operators to master:
1)Explain the main performance, structure and principle of the equipment.
2)Explain the safety protection knowledge and precautions of lasers.
3)Explain the safety protection knowledge and precautions of lasers.
4)Replacement methods and precautions for conventional optical components and wearing parts.
5)Training on the use of marking software and various related drawing software, as well as processing parameters and methods.
Our personnel take centralized training and one-to-one training according to the time of use of your personnel to ensure that the personnel have the above capabilities.
Clients can choose their own training location
1)Clients come to the company for training.
2)Train engineers to go to the customer's location for training.
Common problem
Metal surface rust removal;
Surface paint removal and paint removal treatment;
Surface plating and coating removal;
Surface oil, stains, dirt cleaning;
Welding surface/spray surface pretreatment;
Stone surface dust and attachments removed;
Rubber mold residue cleaning.
Read the instruction manual carefully and operate in strict accordance with the operating procedures to ensure the safety of equipment and personnel.
Listen carefully to the teaching knowledge of the technicians.
